How can we help?

Browse FAQs, feature explainers, and getting-started guides for TraceLogic Pro.

Account & Billing

How do I sign up for the free tier?

Step-by-step signup for the free TraceLogic account.

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Pricing explained

Breakdown of Free, Pro and Company tiers — what each includes and who they're for.

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Can I cancel my subscription anytime?

Cancellation, refunds, and what happens to your data when you cancel.

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Compatibility

Which OTDR devices are supported?

SOR file compatibility across major OTDR manufacturers.

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Features

Does TraceLogic work offline?

What works without internet, what needs connectivity.

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Getting Started

What is TraceLogic Pro?

A quick overview of TraceLogic Pro and what it does for fibre optic engineers.

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Mobile App

How do I download the TraceLogic mobile app?

Direct download links for iPhone (App Store) and Android (Google Play).

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Security & Privacy

Where is my data stored?

Data residency, GDPR compliance, and security overview.

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Troubleshooting

I can't sign in / find the app — troubleshooting

Common sign-in and discoverability issues with quick fixes.

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Still need help?

Can't find what you're looking for? Our team responds within a few hours during UK business hours.

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20-Minute Demo

See TraceLogic in action

Book a quick walkthrough with our team. We'll show you the diagnostic engine, BiDi calculator and offline workflow on real fibre data.

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